Courtyard by Marriott San Francisco Union Square

The room was exactly what we expected for the price. It was very small and limited but it was exactly what we needed. The service was immaculate. Both evening and morning. The front desk was top notch. Very impressed by both of the ladies. The location was extremely convenient and in a walkable distance to the San Francisco Passport Agency. It was valet only and that helped a lot too because again everything we needed was in walking distance and our car was safe.

The staff were an absolute delight, every single person I came across. The rooms were small, but as expected for a city hotel in my opinion. The only reason I knocked a star off is since they kept running out of items. Didn't have all the items on their bar list, I ordered the last batch of wings at 7 pm when they serve food til I THINK 10 pm.

I stayed here for one night while passing through San Francisco. My friend had an early flight out the next morning but I was spending the day touring the city. As mentioned in a few other reviews, there were a lot of homeless people nearby but I didn't feel unsafe. I sadly think this is becoming normal in large cities. We also took Uber back to the hotel from the pier at night so we didn't really walk around outside. The staff was all very friendly and offered suggestions on ways to make the most of my one day. They also told me how to get to major tourist attractions such as the cable cars and piers. They are not far, but not close to anything. The hotel's name of "San Francisco Union Square" is a bit misleading because it's a few blocks off of Union Square. And not close to the BART. I had to lug my suitcase about a half mile to catch the airport train. Our room was off on its own in the hallway. When you got off the elevator, all the other rooms were to the right, but ours was to the left and kind of felt like it was in the stairwell. I really can't fault them for using all the available space, I've had odd hallways in many city-based hotels. Just wanted to point this out if you're traveling alone, maybe ask to not have this lone room. Another odd thing about the room was the bathroom door. It was made out of a shadowed glass, so while you couldn't see details you could make out the shadow of someone inside. Obviously I would hope you're traveling with people you trust, but still a little disturbing.

Vacationers, please be aware that this hotel is located in the worst part of SF in terms of drug use and homelessness. Most people might know that, but this was news to me. That said, this location is close to a lot of attractions and good food since it is in the heart of downtown. My partner and I weren’t particularly inconvenienced by this but i think its good for people to be aware of, especially families since you will see EVERYTHING you don’t want a child to see. Other than that this hotel isn’t HORRIBLE. I just thought the room was uncomfortably tight, particularly the bathroom, where i struggled to do my makeup. Service was overall good!

I am currently staying at this hotel with my husband and son. We made the drive from San Diego to stay here for three nights. The hotel itself is nice. The rooms were cozy and nice, hotel staff was friendly. We have an awesome city view from our room. The bad: Upon arrival, I asked about parking and I was told that there is valet parking for $69 a night and then I was told about a parking garage that they highly recommend that is around the corner and it is called State Garage. State Garage was $40 a night so to try and save us some money we decided to go with that parking garage and especially since it was highly recommended by the hotel staff… They even gave us a flyer. We drive over there and I jam mainly writing this review to warn everybody to PLEASE be very careful with State Garage.. I will give you the short version but we were robbed and we had to call 911 to intervene and once that happened we were able to get our money back. The employee with state garage was incredibly rude, angry and hateful for literally no reason. He made my family and I feel very uncomfortable and legitimately terrified. I will not get into the details of how he was but like I mentioned he robbed us. Once we got back to the hotel and decided to go with valet parking I did notify the employee that checked us in and the following morning I called hotel manager to let him know about the situation. He was very apologetic, and I know that this is not his fault, nor any employee with this hotel but I just figured I would give everyone else a warning about their state garage parking recommendation. It was an awful, awful experience.